Support: Terms & Conditions
We offer a 45 Day Peace of Mind Guarantee. If you’re dissatisfied with your Know product in the first 45 days from date of purchase, you can return your product with no hassle, free of charge, with the exception of shipping costs.
Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
All returns must be postmarked by day 45 of the return window, or the refund may be denied.
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
We are happy to exchange unopened and unused products within 30 days of purchase.
We ship Monday through Friday, save for holidays. Cutoff time for Same-day shipping is 3 PM Mountain Standard Time. Any purchase made after that time will ship the next business days.
Note that shipping dates are not guaranteed.
Product Limited Warranty
Products Covered by this Limited Warranty
This limited warranty covers Know headphones, earbuds, wireless chargers, and charging devices (the Product) when purchased from Know or an authorized Know retailer.
Who this Warranty Extends to
This limited warranty extends to the original purchaser or original recipient (in the case of being gifted) of the Know Product. Any exceptions will be at the sole discretion of Know.
What is Covered and for How Long
Know warrants that all Products will be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase as established by the original purchase receipt.
At its discretion, Know may repair or replace the defective Product or defective component in accordance with the terms of this Limited Warranty Period. The replacement Product will be warrantied only for the unexpired period of the original Product’s Applicable Warranty Period.
What is Not Covered
The Limited Warranty does not apply if the Product has been damaged as a result of misuse, modifications, or improper maintenance.
Register your product on the Know website at www.knowheadphones.com/warranty, or retain and submit proof of purchase at time of claim.
Disclaimer, Limitation, and Liability
THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. KNOW’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL KNOW BE LIABLE FOR LOSS OF, DAMAGE TO, OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING, WITHOUT LIMITATION, THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH YOUR KNOW PRODUCT.
Other Legal Rights
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.